Return and Refund Policy for Adventure Ferrets

At Adventure Ferrets, we strive to provide healthy, happy ferrets to loving homes. We understand that sometimes things may not go as planned, so we have established a clear return and refund policy to ensure your peace of mind.

Return Policy

We take great care in breeding and socializing our ferrets. However, if you find it necessary to return your ferret, please adhere to the following guidelines:

Timeframe: Returns must be initiated within 7 days of receiving your ferret.
Condition: The ferret must be in the same condition as when it was received, with no signs of neglect or harm.
Documentation: You must provide proof of purchase and any relevant medical records.

To initiate a return, please contact us directly through our website.

Refund Policy

Refunds are handled on a case-by-case basis. The following conditions apply:

Health Issues: If your ferret is diagnosed with a serious health issue within the first 7 days of arrival, we will require veterinary documentation. In such cases, we may offer a full refund or replacement.
Behavioral Concerns: We understand that sometimes a ferret may not adjust well to its new environment. If you experience significant behavioral issues, please contact us for guidance. Refunds for behavioral issues will be evaluated individually.

Non-Refundable Fees

Please note that shipping costs are non-refundable. Additionally, deposits made to reserve a ferret are also non-refundable, as these funds are used to cover care and preparation costs.

Exchange Policy

If you wish to exchange your ferret for another, please contact us within the return timeframe. We will work with you to find a suitable replacement, pending availability.

Contact Us

For any questions or to initiate a return or refund, please reach out through our contact page. Our team is here to assist you and ensure a smooth process.